Returns & Refunds policy

At Modern Home, customer satisfaction is our top priority. Please review our Returns & Refunds Policy to understand your rights and our process regarding cancellations and refunds.

1. Custom Orders

Most of our products and services—including sofa upholstery, curtains, and interior design solutions—are custom-made and tailored to individual customer requirements.

As such, custom orders are non-refundable once production has started or services have been initiated.

2. Cancellations

• Cancellations made within 24 hours of order confirmation may be eligible for a full refund.

• After 24 hours, refunds will be assessed based on how much of the work has been completed and materials already used.

3. Damaged or Defective Items

If you receive a product that is defective or damaged:

• Notify us within 48 hours of delivery.

• Provide photos and a description of the issue.

• We will evaluate the claim and offer a replacement, repair, or partial refund as appropriate.

4. Non-Returnable Items

• Custom upholstery

• Tailored curtains

• Interior design services These items are not eligible for return due to their personalized nature.

5. Refund Process

If approved, refunds will be processed:

• To the original method of payment

• Within 7–10 business days

• You will be notified once your refund has been issued

6. Contact Us

For returns, refund inquiries, or to report an issue, please contact us:

📧 Email: contact@modernhome.com
📞 Phone: +966592014570
📍 Address: 8127 Muhammad Ibn Dakhil, Al Aqiq, Near 3820, Riyadh 13515